D&H Medical Supply

Company Policy

Effective Date: November 1, 2025
(Rates and terms are subject to change without prior notice.)

OFFICE HOURS:

Monday through Friday: 8:00 a.m. – 5:00 p.m. CST
Closed on all observed holidays.

Holidays Observed:

New Year’s Day

Good Friday

Easter Sunday

Memorial Day

Independence Day

Labor Day

Thanksgiving Day

Friday After Thanksgiving

Christmas Day


**Abbreviated Office Hours for Christmas Eve and New Year’s Eve Day. Please contact us for specific hours on these days as it is determined by UPS’s ground schedule.

PAYMENT TERMS:

We offer the following payment options for your convenience:

  1. Credit Card – We accept American Express, MasterCard, Visa, and Discover. A 3.5% processing fee applies to all credit card transactions.
  2. ACH Debit (Monthly) – A $4.50 processing fee applies. Customer accounts will be drafted between the 10th and 15th of the month following the purchase date. Please refer to the ACH Debit Authorization Form for complete details.
  3. Net 10 EOM – All purchases made within a given month are due by the 10th day of the following month.

For inquiries regarding alternative or special payment arrangements, please contact our Accounting Department.

Returned checks or rejected ACH transactions will incur a $45.00 non-sufficient funds (NSF) fee.

RETURNS

Please refer to the attached Return Policy page for complete details regarding product returns.

MINIMUM ORDER REQUIREMENTS:

While there is no minimum order requirement and all orders are valued, orders under $500 will be subject to standard shipping fees based on the delivery location.

  • Shipping fees generally begin at $20.00 for most business addresses but may vary by region.
  • Orders are shipped via FedEx or UPS Ground unless otherwise specified.
  • Customers may elect to bill shipping charges to their own FedEx or UPS account by providing a valid account number.
Please note: Cold chain items are excluded from this policy. See Cold Chain policy below.

SHIPPING POLICY:

All orders are shipped via FedEx or UPS and delivered exclusively to licensed practitioners. A valid state medical license and DEA license must be on file prior to shipment.

SPECIAL HANDLING - COLD CHAIN PRODUCTS

D&H Medical Supply partners with industry-leading carriers to ensure the proper handling and integrity of cold-chain products.

  • Products are shipped using specialized, time-sensitive packaging.
  • Expedited shipping methods, including Next-Day, Two-Day, or Three-Day Select, may be required to maintain product integrity.
  • Cold chain items are non-returnable except in cases of seller error, product recall, or confirmed product defect.

Additional shipping and handling charges will apply.

BACKORDERS:

Back-ordered items will be clearly indicated on the invoice.

  • Stock items will ship with the next scheduled order unless otherwise canceled.
  • Non-stock backorders shipped separately will incur a $10.00 shipping fee.

BILLING POLICY:

Invoices are issued with each order. If a duplicate copy is required, please contact the Accounts Receivable Department.

Monthly statements are provided to all accounts with outstanding balances.

We sincerely appreciate your business and value your feedback as we continually strive to improve our services. Should you require assistance, please contact us at 1-800-442-9288.

Sincerely,Compliance DepartmentD&H Medical Supply