D&H Medical Supply

Terms & Conditions

The Policies that are expressed throughout this website define the Terms and Conditions of D&H Medical Supply. Please refer to our Return Policy, Company Policy, Privacy Policy, and FAQ pages for details. If there are any questions as to Terms and Conditions regarding your account or orders, please contact us for more information and clarification.

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PAYMENT OPTIONS AVAILABLE:

  • Credit Card – American Express, MC, Visa, or Discover are accepted.
  • ACH Debit Monthly – a $4.50 will be charged and your checking account will be drafted between the 10th and 15th of the month following purchase.  Please see ACH Debit Authorization form for more details.
  • Net 10 EOM – items purchased in one month due by the 10th of following month.
  • Please speak with accounting for any special terms.

Any NSF check or ACH debit will be charged a $45 fee.

RETURNS:

Please refer to our Return Policy.

MINIMUM ORDER:

We have no minimum order requirements. Every order is appreciated. However, orders under $500 will be subject to standard shipping charges for the customer’s delivery zone. The shipping fees start at $20.00 for most business address orders, but could be more depending on your zone. We ship UPS Ground unless otherwise requested. You may also request that we bill the shipping to your UPS by providing that account number.

SHIPPING POLICY:

Orders are delivered via UPS and/or freight liners.  All orders will be shipped to a licensed health care practitioner only.  A copy of the state medical license and DEA license is required before shipment.

DROP SHIPPED ITEMS:

Items that are drop shipped from the manufacturer may be subject to a qualification period and shipping times may vary. Some manufacturers do not allow expedited shipping requests. All orders may be subject to additional fees and taxes required by state laws and manufacturers.

SPECIAL HANDLING:

We will ship cooler items via UPS Next Day Air. Customers located within a 2-day shipping zone from D&H may receive cooler items via UPS ground if current weather conditions permit.  

Freight charges for orders of cooler items are as follows:

  • $40 Freight on orders less than $300
  •  $30 Freight on orders of $300-$629.99
  • Free Freight on orders of $630 or more
  • These guidelines are for orders of cooler items only and cannot be combined with non-refrigerated items to meet the minimums listed above.   
  • Special request shipments will incur actual freight charges.

BACK-ORDERS:

Notification of back-orders will appear on your invoice.  Stock items will be shipped with a future order unless cancelled. All non-stock back-orders will incur a $30.00 ship charge if not shipped with another order.

BILLING POLICY:

Invoices are accompanied with your order.  If you need a copy of an invoice contact our Accounts Receivable Department. Statements will be sent to accounts with an open balance.